Hey! Are you looking for a customer support software that performs better than the others in the market? If yes, then I am super excited to you with us on Goverlan reach review, where we will be talking about our personal experience with one of the best remote support software, Goverlan.
“One of the best remote support software” sounds very affirmative statement, Right? But such has been the experience. We have analyzed it on various scales and concluded everything with a neutral perspective in the end.
So read the article till the very end — we have solved all the confusion that may occur in your mind while purchasing it.
About Goverlan Reach
A software that can share screens, spot performance issues, access unattended machines and much more, Goverlan Reach is remote customer support software, helping the customer by providing exceptional solutions in the market since 1998.
Founded by two enthusiastic entrepreneurs, it was developed with an aim to provide solutions to banks and financial institutions, but later after two successful years, it was expanded to provide solutions to almost all industries, primarily the IT industry.
Pros And Cons
With file sharing and screen sharing features, it has been top-rated in the market since its establishment, but not everything can be great, Right? So let’s discuss some of its significant Pros and Cons.
Pros
- Easy access to client’s computer
- Powerful Diagnostic tools
- Unique collaboration tools
- File Transfer and Management.
- Instant messaging
Cons
- No failover support
- A fast internet connection is required to work
Features Of Goverlan Reach
Since we have discussed its pros and cons, let’s now discuss the reason for its popularity — its features.
Performance
Starting with its performance, Goverlan Reach smoothly works on all the operating systems like Mac, Windows and Linux at the same pace.
It uses FastConnect, a cloud infrastructure that provides an easy way to create a dedicated and strong connection with its super-fast data centers.
FastConnect’s outstanding performance allows Goverlan Reach clients to easily connect with their respective customers to provide customer support as fast as possible.
Here we have mentioned a short video through which you can take an idea about its speedy connection.
Software Deployment
Goverlan Reach’s software deployment tools also allow it to easily integrate with the client computer remotely with the ability to view and scan all the installed packages on their remote machine.
It also has the potential to easily execute all information and management-related programmes on group machines via Process automation.
Unattended Access
Through its on-demand and unattended access software, you can easily connect to your customers and scan the issues in their machines.
Unattended access is the ability to make the connection between a customer support agent and its client if there is not any already.
RDS Session Shadowing
Shadowing is the feature that allows sharing the session as the users — it is done to have users view and assist with the session-specific issues.
This has some prerequisites like the Goverlan Reach client must be installed over a server that can host login sessions.
Scalability
Designed for all types and sizes of organisations, with its subscription-based payment option, you get complete flexibility to shift from your existing plans to a different plan as you grow.
No matter how large your company is, Goverlan can easily adjust as per your team members.
Security
Goverlan Reach is a powerful software that has the capability to take complete control of a particular computer — Hackers can use it easily for Phishing purposes.
But Goverlan ensures absolute security by providing an OTP-based connection feature that cannot be performed without holding administrative privileges.
It uses features like AES 265-bit encryption for a secure and unhackable connection. It also ensures extra connection security by using Microsoft SSPI, which stands for Secure Server Provider Interface, and helps maintain a secure connection channel between client and server.
File Transfer
Goverlan also provides you with the ability to transfer a file from a remote support agent’s machine to a client’s machine by using configured drag-and-drop zones during the sessions.
We have mentioned a screenshot to get an idea about this feature.
Multi-machine screen monitor
Goverlan Reach client also gets the capability to monitor multiple screens and scan the issues at the same. The below-mentioned screenshot, explains the multiple screens usage.
You can monitor CPU performance, Storage related issues, Control panel access and much more on as different screens as you want.
Customer Support
Goverlan Reach customer support is quite well with a dedicated team of technical experts. They provide 24*7 customer support via mail, call, chat, and ticket. Along with also offering an online session to their customer or aspiring customers.
Below we have mentioned the image of their page where you can drop a message if you are planning to buy their services.
Plans And Pricing
Here in this section, we have mentioned a screenshot of their where you see that it provides 4 plans based upon your needs and the size of your company.
If you are running a small business, then we will recommend you to go with its standard plan.
How to Avail Goverlan Reach Free Trial?
Goverlan offers a 15-days free trial to the customers so that they can try out their services before deciding to pay for their plans.
Here in this section, we have mentioned some steps through which you can easily avail of their free trial.
- Visit the Goverlan Reach website.
- Click on the free trial button at the top.
- Enter the details in the detail section.
- Once you enter all the details and click on start trial now you will be instantly redirected to the installation page.
From this page, you can easily install their software with a usage limit of 15-days only.
How do I deploy a Goverlan agent?
To deploy the Goverlan agent, we can simply follow the mentioned steps for the errorless deployment of the Agent on the PC.
Deploying a customer agent comes in two parts — in the first part, we will explain the prerequisites and installation process. This is how it goes.
- Install an Agent on a site through Goverlan Agent Manager as shown in the image.
- Select all the machines and install them.
This is the second part where we will be explaining the aftermath of pre-installations and they are as follows:
- Open the Goverlan software operator or control panel.
- Authorize the required access
Once you have passed through all the mentioned steps your agent will be successfully deployed on the Goverlan remote reach client.
Our Verdict: Goverlan Reach Review
We analysed Goverlan Reach with every feature and tried to put all the information in the Goverlan Reach review. Now it’s time for our verdict, and we are literally impressed with its powerful features and smooth interface.
It provides multiple features that make your remote customer support very easy and secure.
Goverlan offers various products that are used in numerous industries. Still, apart from that, its Goverlan Remote control is astonishingly becoming popular because of its security and performance features.
FAQ
Is Goverlan free?
No, Goverlan is not free software to use, but it does provide free to new customers with a very easy to avail process.
How to transfer files to/from remote machines using Goverlan?
Goverlan makes file transfer through its platform very easy and smooth whether it is from support agent to client or from client to support agent all
How to record Goverlan remote sessions?
Goverlan Reach also provides the feature to record your remote session by clicking on the Record drop-down button. You can easily access them from video capture settings.
What does Curtain Mode do?
Curtain mode is a fantastic feature through which you can easily hide the console desktop on the remote screen while the session.
Goverlan Reach Alternatives
Goverlan offers a free trial through which you can easily figure out the worth of their services, but if you feel unsatisfied, then for that case we have mentioned alternatives that you can look at.
AnyDesk
Established in 2012, AnyDesk offers remote desktop software with more than 500 Million downloads.
Its features like lightweight file size, blazing fast performance and affordable cost are the features that separate it from Goverlan.
RemotePC
With features like on-demand remote access, endpoint cloud backup attended access and much more, RemotePC is one of the most popular remote support software for small businesses.
Regarding pricing, Remote PC is much more affordable than Goverlan, which makes it a better alternative than the others.
Chrome Remote Desktop
Developed by Google in 2011, Chrome remote desktop is one of the most reliable support software. Since is developed by Google, it is considered to be more trustworthy.
The best part about Chrome remote desktop is its simple and user-friendly interface, which makes it very convenient for customers to use.
Conclusion
Goverlan review was entirely based on our personal experience, some tests and analysis. While using it, we realised that some of its features are unique and powerful compared to any other remote support software in the market.
With features like session shadowing, File transfer, instant remote connection and strong security, Goverlan Remote Control will definitely be our suggestion to you if you are looking for more secure and fast remote control software.
You can also try its 15-day free trial to get an exact idea of whether it is worth buying or not.
Hope you find this information useful — if you have any queries or doubts, you can freely ask in the comment section. We will try to respond to you as soon as possible.
Goverlan Reach Download
Goverlan Reach client
Goverlan Remote Control
Goverlan Pricing