GoToAssist review is one of the most asked reviews in our comments, so here we are with it.
For any company, the most valuable part is its customers. To ensure that your customers do not face any problems, you will need a support platform that has the capability to troubleshoot your customer’s computers.
And GoToAssist is one of the most popular and widely used customer support platforms and has been trusted by millions of customers since its establishment.
This article covers everything about GoToAssist, from its features, plans, and some of the best alternatives in the market.
About GoToAssist
GoToAssist is customer support software built for technical teams of IT companies to provide support and solution to their customer’s problems.
Developed by Expertcity in 1997, it allows users to view and manipulate the host computer over the internet.
In 2003 Citrix system acquired Expertcity along with its developers and made huge revenue with it until, in 2017, LogMeIn bought all the products of Citrix’s GetGo along with the GoToAssist.
GoToAssist was formerly known as RescueAssist, which has been rebranded from its 5th version.
Pros and Cons
GoToAssist is an excellent software that is very popular among startups and MNCs, but not everything about this can be good. It also has some pros and cons, which are mentioned down below.
Pros
- It is very fast and reliable support software.
- Easy to use interface.
- It can be connected to both mac and windows.
- Its latest version is entirely cloud-based.
- It can be connected to phones.
Cons
- It is very expensive to use.
- A subscription is required for both unattended computer access and technical support.
Features
GoToAssist has become the most popular software for remote access because of the fantastic features it provides. Our GoToAssist Review Article reveals the features that will help you decide whether you should buy their remote client plan.
Interface
The best part about GoToAssist is that it has a very easy-to-use and smooth interface for both customers and agents. Customers can share their desktops very easily and quickly without any issues.
Security
GoToAssist ensures high security to protect user-agent communication. It provides the session’s security with SSL and end-to-end encryption based on Advance Encryption standards.
Customer Support
Through our GoToAssist review, we will also talk about their customer support quality which is not very remarkable. They provide their service through tickets and chatbots; although they also provide call support and live chat, generally, they are not very easy to access.
File Transfer
GoToAssist also provides file transfer with very high security. Its file transfer is secured under the same firewall that protects the session’s security.
Communication features
GoToAssist has nice and simple communication features. It has a chatbox for real-time communication with the client.
While solving the problems in the host computer, it only allows chat, and the chat console is given in the right corner of its interface.
Other Features
GoToAssist allows a 7-day free trial which allows you to access all the features you get in the premium plans.
One of the most valuable features is the Zoom screen, while troubleshooting the host’s computer it also allows zooming as per convenience.
It also has troubleshooting features, through which the client’s computer can diagnose, and it also provides the report of the problems in detail.
Plans and Pricing
GoToAssist offers two plans based on a monthly or annual plan which are mentioned below.
GoToAssist charges are based on the number of agents using the product.
Our Verdict: GoToAssist Review
GoToAssist Remote support software takes smoothness and effectiveness as their top priority. With GoToAssist, troubleshooting customers’ problems become very easy.
GoToAssist provides many features through which the agent can easily troubleshoot and solve the customer’s problem. The most helpful feature is that it can diagnose and create a report of every problem in detail.
So through our unbiased GoToAssist review, we’d like to share our final verdict. If you are looking for easy-to-use remote support software, then GoToAssist will be an excellent option for you.
Frequently Asked Questions
Can GoToAssist be trusted?
Yes, endure your trust GoToAssist to provide you with a secured connection. GoToAssist uses end-to-end encryption based on the Advanced Encryption System.
How much does GoToAssist cost?
Although GoToAssist has two different plans, it costs $55/agent/month for a minimum.
How do I get rid of GoToAssist?
To start the web session customer support agent asks you to download the web version that Uninstalls automatically once the session ends.
But if you have downloaded an application for the session, then you uninstall that by following the mentioned steps.
– Go to your system’s control panel.
– Click and enter the programs and features.
– Right-click on the GoToAssist application.
– Click on the uninstall option and proceed
Who owns GoToAssist?
GoToAssist is now owned by LogMeIn (now GoTo), which has rebranded it from RescueAssist to GoToAssist.
GoToAssist Alternatives
GoToAssist provides a fantastic customer support platform but also has some issues. So if you are looking for an alternative to GoToAssist, you don’t have to look far. Here are some other remotes desktop clients that you can also try:
LogMeIn
LogMeIn (now GoTo) now owns the GoToAssist, but it also has its own customer support platform that is very popular in the market.
It was founded in 2003 and has been trusted by many big companies in the market like Lenovo, Vodafone, etc.
Though LogMeIn does not provide free plans, but it offers a 14-day free trial. It has a smooth interface and uses international authentication in order to protect support-client communication.
Even though GoToAssist is owned by LogMeIn (GoTo), the company itself follows different protocols and is independently considered to be a trustworthy remote software client.
AnyDesk
AnyDesk was established in 2012, and similar to GoToAssist, it also provides remote control software but has some different and unique features like VPN during remote sessions.
If you are looking for a free alternative to GoToAssist, which is trusted by most users, then you should opt for AnyDesk Remote Desktop Client.
ZohoAssist
ZohoAssist was started in 2009, and since then, it has been providing the most affordable services, so if you are looking for an affordable alternative to GoToAssist, then ZohoAssist will be the perfect option.
Its cheapest plan starts at just $5.09 per month, which is far cheaper than GoToAssist.
Conclusion
GoToAssist is an excellent remote software through which you can easily solve customer problems.
The best part about GoToAssist is that it has a very simple, secure, and easy-to-use interface. It feels very smooth while taking the sessions.
If you are concerned about security, then it also ensures that by providing remote sessions based on Advanced Encryption Standard.
Overall we found that GoToAssist is the best option for remote support, but for your convenience, we have also mentioned some of the alternatives from which you can choose the best one.
We hope that you liked our GoToAssist Review. If you have any queries or doubts, you can comment below, and we will try to respond to you as soon as possible.