Are you looking for the best live chat software for your business? Live chat software is an essential tool for businesses of all sizes that want to improve customer satisfaction and enhance their website’s efficiency.
With so many options available in the market, finding the best one that suits your needs and budget can be challenging.
In this article, we will help you choose the best live chat software by providing a detailed analysis of the top 11 live chat software available in the market. We will even evaluate their features, plans, pros, and cons to help you make an informed decision.
So, let’s get started and find the best live chat software for your business!
What is Live Chat Software?
Ok! Let’s make it simple!
Live chat software is an online application used for communication purposes. It enables businesses to interact with visitors on their websites and social media platforms in real-time. It’s implemented through a code or plugin as a chat widget on the website.
This tool allows customers to type their queries into the chatbox and receive quick responses from customer service representatives.
This tool is helpful for all kinds of firms, from small to large. This system helps improve their websites’ efficiency, and quick responses enhance customer satisfaction.
Next, we’re going to help you find the best live chat software for your business:
Best Live Chat Software
Why should we choose the best live chat software? The best live chat software enhances customer satisfaction and rapidly improves business growth.
But selecting the best one among a wide range of options overwhelms you. You need to select the best one that suits all your needs and requirements in an affordable range, right?
Don’t take tension! We’re here to help you.
We will provide a detailed analysis of the best 11 live chat software options, including their features, plans, pros, and cons, to help you make an informed decision.
Let’s dive into it!!
Zendesk
Zendesk is a popular live chat software that offers a wide range of features for businesses of all sizes. It provides real-time chat capabilities, integration with other tools, such as CRM and help desk software, and multi-channel web, mobile, and social media support. Zendesk offers a range of plans and pricing options to suit different business needs.
Zendesk offers features like chatbots and automated responses that are available on higher-tier plans. Some of its features are:
Features
Plans and price
All plans provided by Zendesk offer a free trial; you can try it before selecting a paid plan.
Suite professional (service) | Suite growth(service) | Sell team(sales) |
US$149/month | US$115/month | US$25/month |
HIPAA enabled | Business hours | Pre-built sales dashboard |
Pros and cons
Pros
- All-in-one platform
- Global reach
- Advanced features
Cons
- Plans are very costly for startups and SMBs.
Chatbot
Chatbot is one of the best live chat software that helps businesses improve customer engagement and boost sales. It provides real-time chat capabilities, automated responses, and integration with tools like CRM and help desk software. Chatbot offers cost-effective solutions with a wide range of features.
Chatbot also provides built-in security and privacy features to ensure customer data is kept secure and offers you a 14-day free trial. Check out its some notable features:
Features
Plans and price
Starter | Team | Business |
$52/month | $142/month | $424/month |
1 active chatbot | 5 active chatbot | Unlimited chatbot |
Pros and cons
Pros
- Scalable
- Cost-effective
- 24/7 availability
Cons
- Lack of personal touch
Intercom
Intercom is a popular live chat software that offers real-time chat capabilities and a range of tools for businesses of all sizes. It provides features like multi-channel support for web, mobile, and social media and integration with tools, etc. One of Intercom’s key features is its ability to track and engage with customers throughout their journey, from initial contact through to conversion and beyond.
For newbies, Intercom offers a 14-day free trial. Now let’s check some of its significant features can be listed as follows:
Features
Plans and price
Essential | Advanced | Expert |
$39/month | $99/month | $139/month |
For individuals, startups, and small businesses | Powerful automation tools+AI features | Collaboration+security especially for large teams |
Pros and cons
Pros
- Automation
- Integration
- Ticketing service
Cons
- Complexity
Freshdesk
Freshdesk is a popular customer support software that provides businesses with a wide range of features to manage customer inquiries and issues efficiently. It enables businesses to communicate with their customers through various channels, including email, phone, chat, and social media.
Freshdesk offers a user-friendly interface that makes it easy for businesses to manage customer inquiries, track customer issues, and resolve customer problems quickly.
Features of Freshdesk:
Features
Plans and price
Free | Growth | Pro |
$0 | $17.99/month | $47.99/month |
No free sessions | Canned responses | Auto-resolve |
Pros and cons
Pros
- Multichannel support
- Free plan availability
- Automation features
Cons
- Complexity
LivePerson
LivePerson is a leading live chat software that provides businesses with real-time communication capabilities to enhance customer engagement and improve sales. It offers a range of tools that help businesses connect with customers across multiple channels, including web, mobile, and social media. One of LivePerson’s key features is its AI-powered chatbot, which can handle a variety of customer inquiries and provide automated responses.
Liveperson offers advanced analytics and reporting capabilities, allowing businesses to track customer engagement and monitor the effectiveness of their live chat campaigns. Some of it’s notable features are:
Features
Plans and price
Users can try their demo first and then contact the sales team for detailed plans and pricing.
Pros and cons
Pros
- Mobile-friendly
- Mobile-friendly
- Customisation
Cons
- One of the most expensive platforms
Brevo
Brevo is a live chat software that provides real-time chat capabilities for businesses of all sizes. It aims to help businesses improve customer engagement and satisfaction by providing an easy-to-use chat widget that can be integrated with their website. Brevo provides a range of features such as chatbots, automated responses, and multi-channel support for web, mobile, and social media.
Brevo welcomes you with a user-friendly interface, and for its new users, Brevo offers a free trial. Significant features of Brevo can be listed as follows:
Features
Plans and price
Free | Starter | Business |
$0 | $18.90/month | $48.90/month |
300 Emails/day | From 20k emails/month | From 20k mails/month+Marketing automation |
Pros and cons
Pros
- User-friendly
- Free plan availability
- Integrations
Cons
- Email limitations
Tidio
Master customer support, enhance customer loyalty, and generate more sales with Tidio live chat software. It simplifies communication access, such as emails, live chats, Messenger, Instagram, and more, in one dashboard. Tidio offers you a wide range of features, such as live typing, a live visitor list, real-time chats, etc.
Tiddio prioritises your data security; all of your data is encrypted with TLS protocol. Let’s see some of its features.
Features
Plans and price
Free | Starter | Growth |
$0 | $29/month | $59/month |
50 handle conversations/month | 100 handled conversations/month | 250 handled conversations/month |
Pros and cons
Pros
- User-friendly interface
- Integration
- Team support
Cons
- Sometimes, chat speed is very low
Kayako
Kayako is a well-known live chat software that offers businesses a suite of tools for customer service and support. It provides real-time chat capabilities, integration with other tools such as CRM and helpdesk software, and multi-channel support for web, mobile, and social media. Kayako offers a range of plans and pricing options to suit different business needs.
Kayako has built-in security features to protect and secure your data and privacy. Some of the notable features of Kayako include:
Features
Plans and price
Kayako Cloud | Classic on-prem |
Contact for pricing | Contact for pricing |
Advanced Reporting | Multiple language support |
Pros and cons
Pros
- All-in-one platform
- Advanced features
- Global reach
Cons
- Higher price
Olark
Olark is powerful live chat software that helps businesses connect with their customers in real-time. It offers a bundle of tools for customer support, sales, and marketing, making it an all-in-one platform for businesses of all sizes. With Olark, businesses can engage with their customers on multiple channels, including web, mobile, and social media, and provide personalised support and assistance.
Let’s see some of the features of Olark include:
Features
Plans and price
Free trial | Plan | Pro plan |
$0 | $29/month | Contact sales |
14 days trial for new comers+all features | High-security+Customisable chatbox+more | CoPilot automation+compliancemore |
Pros and cons
Pros
- Customisation options
- Integration features
- Real-time engagement
Cons
- Limited scalable features
Hubspot live chat
HubSpot Live Chat is a prominent live chat software that offers businesses of all sizes a suite of tools for engaging with their customers in real-time. It provides multi-channel support for web, mobile, and social media and integration with other tools such as CRM and help desk software. One of HubSpot’s key features is its ability to track and engage with customers throughout their journey, from initial contact through to the end.
HubSpot Live Chat offers a free plan with limited features, as well as paid plans with more advanced features. Some of the features that HubSpot Live Chat offers are:
Features
Plans and Price
Marketing hub starter | Marketing hub professional | Marketing hub enterprise |
$15/month | $800/month | $3,600/month |
Include 1000 marketing contacts | Include 2000 marketing contacts | Include 10,000 marketing contacts |
Pros and Cons
Pros
- Affordable pricing
- Integration features
- Detailed reporting and analytics
Cons
- The chat widgets only offer limited customisation.
Key Features to Look for Best Live Chat Software
When choosing the best live chat software, several key features should be considered.
Some of the significant ones can be listed as;
Real-time chat capabilities
You need to consider real-time capabilities as a major factor when looking for the best live chat software. This allows for immediate communication with customers, which can greatly improve customer satisfaction and retention.
Customisation options for branding
Branding customisation options are one of the most important features you need to look for, they help create a consistent brand image across all communication channels. The software should offer customisation options for branding and design to enhance the user experience and make it more engaging for your customers.
Integration with other tools (CRM, help desk, etc.)
Consider integration tools while looking for the best live chat software. It integrates with CRM, help desk software, and communication channels, which is crucial for streamlining customer support processes. It enables businesses to manage customer inquiries and interactions from a single platform and track customer interactions.
Multi-channel support (web, mobile, social media)
Look for a platform that provides Multi-channel support for web, mobile, and social media. This will ensure that customers can reach out on their preferred platform. We need customers, so there is a crucial need for support from this platform.
Automated responses and chatbots.
Consider Automated responses and chatbots as a prioritised feature. They can help improve response times and reduce the workload on support agents. Much live chat software comes with chatbots and automated responses that can help you handle repetitive tasks and improve efficiency.
Reporting and analytics features
Choose software that can provide you with Reporting and analytics features. These features offer valuable insights into customer behaviour, enabling the identification of areas for improvement. They also help track team performance and customer satisfaction.
By considering these key features, you can find the best live chat software for your business and improve customer satisfaction while enhancing your website’s efficiency
What are the differences between live chat software for small businesses and enterprise-level solutions?
Live chat software for small businesses has limited features compared to enterprise-level solutions. Its small business solutions can also have less advanced reporting and analytics, fewer customisation options, and limited integration capabilities.
On the other hand, enterprise-level solutions offer more robust features, such as advanced reporting and analytics, multi-channel support, and integration with other tools like CRM and help desk software. They also have more advanced security and privacy features to meet the needs of larger organisations.
The major distance between small business and enterprise level solutions, we can see it’s difference in their feature only!
FAQs
Conclusion
Selecting the best live chat software according to your needs and requirements can be challenging. That’s why we wrote this article. Now that we know what live chat software is, its benefits, and key features, we evaluated the 11 best live chat software, including their features, plans, and pros and cons. Based on the overall analysis we recommend you to try Zendesk, chatbot, and Intercom.
Now it’s your turn. We suggest you assess your needs first and evaluate them properly before selecting any paid plans. If they provide free trials or free plans, don’t hesitate to try them!
We are grateful for the quality time you spent with us and hope this article helps you.
Thank You.