Are you looking for the best customer support software? If yes, then I am super excited to bring you to this LogMeIn review, where we will be covering everything about it.
LogMeIn is one of the most searched reviews on the internet, and people are very confused about its features. That’s why, while writing this review, our focus will be on simplifying every piece of information so that we can resolve all your doubts.
So without any further delay, let’s start our article with some information about LogMeIn’s brand and vision.
About LogMeIn
Founded in 2003, LogMeIn remote access provides remote customer support software to IT companies, and it is one of the most popular software in its field.
Since its establishment, LogMeIn has been the top choice of major tech companies like Lenovo, Vodafone etc.
Recently in Feb 2022, LogMeIn rebranded itself to GoTo. This rebranding aimed to simplify and unify all their products in a single application.
Its rebranding has helped it to grow remarkably with consistent innovation. It currently owns many popular remote support platforms like GoToAssist, Rescue, GoToAssist and more.
Pros and Cons
Through this LogMeIn review, we will also bring your focus towards the various pros and cons of the remote desktop client.
Pros
- Easy to access and manage files during the session.
- Fast and reliable support software.
- Smooth integration with the host’s computer.
- Multi-monitor feature.
Cons
- Very expensive.
- Integration with Mac is not smooth.
Features
LogMeIn is primarily known for its features, providing almost every feature to make the remote sessions easy and fast.
Interface
Starting with its interface, the smoothest part, LogMeIn focuses primarily on easy and strong connections with clients through their interface.
It has built its interface to be very easy to use for both the support agent and the customer. From the start to the end of the session, its interface feels smooth and runs without lagging.
Security
To ensure the security of the remote sessions, it has been built based of end to end encryption.
It ensures the security of its LogMeIn Pro customers by protecting the communication systems with international authentication and encryption protocols standards.
Other than that, the remote session of protected with the firewall, which shields your computer from cyber-attacks.
Customer Support
LogMeIn customer support is not very excellent because it does not provide customer support via call.
It provides all the solutions to LogMeIn Pro customers and newbies via ticket, chat, and email.
File Transfer
While writing about the LogMeIn review, we found that LogMeIn allows sharing of even larger files which are generally not supported in the other remote support software.
It can even create links that can be shared with your colleague, friends, or anyone you want.
Communication features
While troubleshooting the customer’s computer, LogMeIn allows you to have real-time communication with them via a simple and easy-to-use chatbox.
Other Features
LogMeIn remote access is amazing software with some remarkable features. For example, it allows supporting a multi-monitor connection with the host computer during remote sessions.
And ensures security through two-factor authentication, which is an extra layer of security for the users.
Other than that, it also offers a 14-day free trial for its LogMeIn Pro plan, which includes every feature that comes in the premium plan.
Plans and Pricing
LogMeIn has two plans based on the features.
- Based on the configurations you choose. ( mentioned price is based on the cheapest configuration.)
2. Based on Add-on
Before buying LogMeIn Pro, we will recommend you for it a 14-day free trial to experience all the features of the premium plan.
Talking about its plans, it offers many features, but in case you need some extra features, you can check out the second plan that offers add-ons, so figure out your requirements and choose their plans with any of their add-ons.
Our Verdict: LogMeIn Review
LogMeIn Pro provides amazing features which can make the remote support experience very smooth and effective. Besides its easy-to-use interface and strong security, it comes with many amazing features that can be accessed anytime with its add-on plans.
LogMeIn has become an excellent option when it comes to LogMeIn (Now GoTo to) pricing. It makes your customer support team better and more effective at a very affordable price.
FAQ
What is LogMeIn do?
LogMeIn provides remote support software, generally used in IT companies to provide customer solutions by troubleshooting their computer remotely.
Is LogMeIn still free?
Many LogMeIn reviews mention that its plans can be used even for free, but this is Not True.
They provide a free trial only for 14 days, after which you can buy their plans for just $80/month.
Is LogMeIn secure?
Yes, LogMeIn pro ensures security by applying firewalls and end-to-end encryption based on international standards.
How can I tell if someone is using LogMeIn on my computer?
Although their security is quite strong, they do not let anyone access your computer without your permission.
But if in case you find a security issue, you can directly contact their customer support via mail. They will instantly try to resolve your problems.
Why is LogMeIn on my computer?
LogMeIn is especially used for customer support, so when you contact your device’s customer care team, they install it with your permission to resolve your issues.
But in case you find it on your computer without your permission, then you can directly contact their customer support team via mail.
LogMeIn Alternatives
Even though LogMeIn is an amazing product, it still has some amazing alternatives that you can consider if you are not comfortable with it, and here they are mentioned below.
TeamViewer
Established in 2005, TeamViewer focuses on cloud-based technologies to build a customer support platform.
With the expertise of 17 years, TeamViewer is one of the best alternatives for LogMeIn, and the best part is that it has served more than 320 million customers across the globe.
Team Viewer also allows you to control the speed of connection along with providing other amazing benefits at a cheaper cost. You can read more about it in our TeamViewer review.
TightVNC
Tight VNC is also among the best contenders for the LogMeIn alternative. It was established in 2001 with an aim to provide best-in-class customer support software.
And the best part is that TightVNC is free of cost to use under the terms of the GPU GNL licence.
Splashtop
Splashtop provides amazing customer support software with high-quality features and is trusted by more than 30 million users worldwide.
Established in 2006, Splashtop is focused on delivering best-in-class products with reliability, security, and affordability.
If you are looking for software with which you can successfully control both your PCs and servers, as well as those of the clients, you can try out Splashtop Remote Support Client.
Conclusion
While writing the LogMeIn review, we realized that when it comes to reliability, it is one of the best products in its respective field. It has been mentioned in the list of the most reliable remote access tools in the market.
And if you are concerned about security, then don’t worry, it provides industry-standard encryption and authentication system and cannot be installed or used on your computer without your permission.
In this article, we have also mentioned some of the best alternatives to LogMeIn so that you can shift to different support software if you are not comfortable with it.
We have also mentioned TightVNC, a free-to-use support software, in case you facing problems regarding its price and plans.
We hope you liked the information if you have any queries or doubts, then you comment down, and we will try to respond to you as soon as possible.